1. Process Transformation Program Payments
- Detailed documentation of the existing payments processes as a preparation for an Intelligent Process Automation analysis.
- Robotics Process Automation through the identification of processes and tasks suitable for TPA and the detailed description of process steps to prepare RPA development.
- Implementation of Artificial Intelligence solutions to part(s) of the processes, for example the payments filtering.
2. Invest Target Operating Model Definition and process redesign
- Business Processing Outsourcing program in which both the insourcer as outsourcer target operating model for Investment Services was to be redefined.
- Process redesign and documentation based on the future target operating models.
- Testing and business training on the new processes during the change implementation program.