New Customer trends and increasing competition => We help you to adapt and evolve.
- B2C clients are moving online where few credit solutions currently exist;
- Increasing competition (banks, pure players, FinTech) while overall B2C credit demand is stagnating;
- Low interest rates push towards diversification strategies (new products and acquisitions channels).
Processes & operating models: Move towards digitalization and automation => We assist you in (re)designing your key lending processes.
- Digitalization of evidences capture & secure digital archiving are key to allow STP processes and instant granting;
- 100% paperless processes are now possible with advanced electronic credit contract signature (EIDAS framework);
- Automated controls are possible through automated task management, RPA and machine learning with significant impact on day to day operations (reduced operational pressure and cost savings).
Regulatory challenges put high pressure on existing players => We make sure you comply.
- Zeroing significantly impacts Revolving credits lines;
- KYC requirements remain a strong barrier to online credit granting;
- AnaCredit imposes new (and complex) reporting;
- Overall Belgian regulation is even stricter than in neighbouring countries (customer protection laws).